FAQs

WHEN WILL MY ORDER SHIP?

Your order is on its way as soon as it has been processed, and it is delivered within our delivery promise: we deliver across Canada in 6 to 12 days. Once your order has shipped, you’ll receive a confirmation email with your tracking information.

HOW LONG DOES SHIPPING TAKE?

We deliver across Canada in 6 to 12 days.

Please note that delivery times are estimates and may be affected by carrier delays, weather, holidays, or other circumstances outside of our control.

WHERE DOES OLYRA SHIP?

We ship within Canada.

WILL I RECEIVE A TRACKING NUMBER?

Yes. Tracking information will be emailed to you once your order has been shipped.

CAN I CHANGE OR CANCEL MY ORDER?

If you need to change or cancel your order, please contact us as soon as possible at olyra.proshop@gmail.com.

We’ll do our best to accommodate your request before your order is confirmed or shipped. Once an order has been processed or shipped, we may no longer be able to make changes or cancel it.

I ENTERED THE WRONG SHIPPING ADDRESS. WHAT SHOULD I DO?

If your order has not yet been shipped, we’ll do our best to update it. Once an order has shipped, we cannot guarantee that the delivery address can be changed.

Customers are responsible for providing a complete and accurate shipping address.

WHAT IF MY PACKAGE IS LOST OR DAMAGED?

Please contact us within 7 days of the expected delivery date if your package appears to have been lost or arrives damaged.

Include your order number and, where applicable, photos of the damaged item so our team can assist you as quickly as possible.

CAN I RETURN MY ORDER?

Eligible physical products may be returned within 90 days of delivery in accordance with our Return & Refund Policy.

To qualify for a change-of-mind return, the product must remain in its original packaging, unopened, and unused. Different conditions may apply if your product arrives damaged or you receive the wrong item.

HOW DO I START A RETURN?

Email us at olyra.proshop@gmail.com with your order number, the reason for your return, and any relevant photos.

Our Customer Support team will provide instructions on how to proceed.

STILL NEED HELP?

If we haven’t answered your question, our Customer Support team is happy to help.

Email us at olyra.proshop@gmail.com and we’ll get back to you as soon as possible.